792. Insights: Putting services back into fin...

In this episode, we're exploring one of the biggest themes shaping financial services today: how US firms are leading the AI customer experience race. Host Kate Moody, Customer Strategy Director at 11:FS, is joined by members of the 11:FS Pulse team: Joe Colchester, Head of Produ ...  Show more

About this episode: Host Benjamin Ensor - Director of Research and Strategy at 11:FS - is joined by some great guests to discuss the biggest stories from the world of financial services over the past week. This week's guests: Fatbardha Rino - CEO at Jet Bank Veronica Glab - Strat ...  Show more

<span data-preserver-spaces="true">Today's guest is Anuj Maniar, a principal at Deloitte specializing in financial services. He joins Emerj CEO and Head of Research Daniel Faggella on today's podcast to discuss the dynamics of balancing customer expectations in channel strateg ...

User experience is at the heart of the fintech revolution.   Innovation has centered around building better, smarter, cheaper, and more helpful services to disrupt the establishment and reinvigorate competition for the consumer.   If data is the oil of that innovation, then un ...

Attracting the next generation of clients is vital for the financial advice industry. But what's an effective way to do it? Thinking about technology seems a good starting point...In this week's podcast FT Adviser senior reporter Alina Khan is joined by Ben Barratt from First Sen ...  Show more

In this bonus episode of Inside the Strategy Room, we feature an interview with OpenAI CFO Sarah Friar from the <a href="https://www.mckinsey.com/capabilities/mckinsey-digital/our-insights/what-an-ai-powered-finance-f ...