The secret ingredients of great hospitality |...

What if kindness isn’t a soft skill — but a strategic one?In this special episode from Think Fast, Talk Smart, host Matt Abrahams talks with management professor Bonnie Hayden Cheng about the business case for kindness. Her research on the “return on kindness” suggests that organ ...  Show more

In 1999, a NASA mission to Mars failed ... not from a technical glitch, but because people weren't talking to each other. Psychology professor Tessa West explores how assumptions, overlooked details and "hidden languages" can quietly sabotage even the smartest teams — and explore ...  Show more

In this episode, Jake and Damian team up with acclaimed restaurateur Will Guidara to delve into the world of hospitality.

A leading figure in the culinary world, Will Guidara is a renowned restaurateur and co-owner of New York City's Eleven Madison Park restaurant. H ...

A successful restaurant is one that delivers on the promise to it guests. That's hot food hot, cold food cold, a clean safe work environment for your guests and employees, WOW customer service and providing an incredible product. That's what restaurant owners are put on this eart ...  Show more

When Chef Irene Li opened a food truck, mei mei, with her siblings, hoping to have fun together, build something cool, and reimagine Chinese comfort cuisine with a playful, modern twist, what happened next took everyone by surprise. Mei Mei exploded, becoming the talk of the t ...

Do you know that exceptional customer and employee experiences can be the game-changer for your business? In a recent episode of "Sales Talk for CEOs," Alice Heiman explores this dynamic duo's profound impact. Here's a sneak peek:

🌟 Customer Experien ...