There is no normal: An operations year in rev...

2025 marked a pivotal moment for operations. Generative AI, automation, and advanced analytics moved from experimentation to real impact—and reshaped how organizations run. In this special year-end episode of McKinsey Talks Operations, hosts Daphne Luchtenberg and Christian Johns ...  Show more

Improving operations, generating revenue and implementing the right technology have all become key priorities for customer care professionals over the last decade. Organizations must find customer service operating models that scale, whilst maintaining customer satisfaction. In a ...  Show more

Over the past several years, CEOs have faced mounting uncertainty–and 2024 is proving no exception. On this episode of The McKinsey Podcast, Homayoun Hatami, McKinsey's managing partner for client capabilities, and Liz Hilton Segel, McKinsey's chief client officer, sp ...

McKinsey analyzed 14 new trends in its latest report on business technology. Here are the three that leaders need to know about most.

In this episode of The McKinsey Podcast, partners Michael Chui and Roger Roberts speak with McKinsey editorial director Roberta Fusaro a ...

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Crises tend to give rise to remarkable innovations and insights. Today is just such a moment, raising challenges to many long-held beliefs about how companies should operate. In this episode, McKinsey’s global leader Kevin Sneader talks with senior partner Celia Huber about th ...