China's New Rule: Bans Negative Speak About Economy

China's New Rule: Bans Negative Speak About E...

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“I’m Working For Barbarians” - Ritz-Carlton Founder REFLECTS On His Culture Shock In America

Horst Schulze shares the culture shock of arriving in America at 23, leaving Houston for San Francisco, and the lessons he learned at Hilton and Hyatt that shaped his leadership. He also reflects on Stephen Covey’s influence and the emotional reason he finally wrote his book. 

“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost

Horst Schulze explains why great service is about making people feel seen, heard, and valued. From fixing mistakes the right way to building a culture of empathy and ownership, he breaks down the standards leaders must set to earn lifelong customer loyalty. 

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