214. Problem Solving Through First Principles Thinking

214. Problem Solving Through First Principles...

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872. A Family Friend Left Me a Two-Star Review

A family friend left a two-star review for Brian's property management company. It was inaccurate, she had never once voiced a complaint during her lease, and the team had waived fees to take care of her. Within ten seconds Brian had the perfect public rebuttal written in his hea ...  Show more

871. The Best Person On Your Team Might Be the Least Sure

There's someone on almost every team who's excellent at the work, respected by her peers, and completely unconvinced of any of it. The self-doubt never announces itself as self-doubt. It shows up as sarcasm. Brian read it as ego for a long time. It wasn't ego, it was armor. In th ...  Show more

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