Lesson 139 | Part 3: Complaints☹️

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My flight was awful. The restaurant's service was terrible. The traffic was horrible. My boss is the worst. Our culture is the stupidest.Whenever we get together with other people, we hear lots of complaints, and plenty come out of our own mouths.All this complaining may be ubiqu ...  Show more

You might associate complaining with negativity, but when used in the right way, complaints can be a powerful tool to improve our relationships, achieve results and effect meaningful change in the world around us. The key is learning how to do it right—which is why we have Guy ...

In this programme, Elizabeth Hotson looks at the art of demanding good service. From dealing with customer services to having conversations with chatbots, we’ll be giving some practical tips for getting what you want. Whilst some people love making their voices heard, Dr. Robin K ...  Show more

Plot twist! Mary is keeping Chris on his toes by giving him the title of the episode without sharing the questions with him in advance – leaving him no time to prepare.How annoying is that?!In this episode, listeners share their frustrations at work in the hopes that Mary and Chr ...  Show more