Priorities, Myths and Realities of AI in Luxu...

In Chapter 8 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss Clienteling: an essential element of any customer journey. Clienteling, if approached as a means to earn, create and nurture trust, activate referrals, and be an ethica ...  Show more

In Chapter 7 of Luxury Institute's latest podcast series, Extraordinary Customer Experiences (ECEs), we discuss the recent headlines featuring “luxury” department stores: Nordstrom, Saks Fifth Avenue and Neiman Marcus. When was the last time you heard a story of an extraordinary ...  Show more

There are many questions we still need the answers to when it comes to AI. And whether you accept it or reject it depends greatly on who you are and what you're using it for.

Using Julie's AI-generated bio as a springboard for today's conversation, you'll hear what AI g ...

In 2021, in a special six-part series, BoF spoke to 22 pioneering thinkers from the worlds of business, technology and luxury, creative leaders and renowned ecologists, to investigate the forces driving transformative change in the $300 billion luxury goods market. In this episod ...  Show more

In Episode 2 of Transforming Luxury, BoF’s new podcast presented by Klarna, we investigate what will inform the luxury product mix of the future. Indeed, the definition of a luxury good has expanded dramatically in recent years to now include a host of disruptive new categories, ...  Show more

Is it too late to secure the guardrails? More and more businesses are turning to AI for its efficiencies and revolutionary potential, but its proliferation has sparked widespread skepticism and questions about equity, privacy, liability, transparency, and security. AI expert and ...  Show more