Debbie Levitt: Journey Mapping and Task Analy...

Good communication has always been about understanding your audience — shaping your message to match how they think, what they need, and what they'll do with it. Information typing, the "IT" in the technical documentation standard DITA, codifies that practice into a design discip ...  Show more

Few people have advanced the craft and management of content design as much as Melanie Seibert. She's been designing content experiences and managing design teams for more than 25 years. She recently captured some of her best insights in a new book, "Managing Content Design Teams ...  Show more

How do you measure customer satisfaction in a complex customer journey? Our guest today is Debbie Levitt, “The Mary Poppins of UX and CX” and author of Customers Know You Suck. You’ll learn how customer satisfaction relates to customer loyalty, why you should measure satisfaction ...  Show more

How organizations can shift toward more customer centricity, and why it starts with employee health.View the full recap at https://ideo.in/leslie__________Get episode recaps and register for free live podcast events at ideou.com/podcast.Build your creative problem-solving skills ...  Show more

For business leaders, the struggle between efficiency and innovation is constant. How do businesses meet their customers’ needs while also developing new and improved products and services? In the article “Why Design Thinking Works” from the September-October 2018 issue of Harvar ...  Show more

Get the unfiltered memos I send my team as we scale Acquisition.com to $1B+: Leila's Letters