The Story of How One Bad Employee Harmed a Ba...

On this episode of Our American Stories, as a teenager, Jim Johnson landed what he thought was a dream job selling hot dogs at Minnesota Twins games in Metropolitan Stadium. But between spilled hot dogs, difficult customers, colorful coworkers, and unforgettable moments with base ...  Show more

On this episode of Our American Stories, when Brent Timmons' son was involved in a motorcycle accident on his way to work, a frightening phone call sent his family racing to the scene, unsure of what they would find. Thankfully, the crash was minor, but it became a powerful remin ...  Show more

Horst Schulze, cofounder of The Ritz-Carlton Hotel Company, started out cleaning ashtrays as a busboy before working his way up through some of the world's best hotels and becoming COO of Ritz-Carlton and later CEO of Capella Hotel Group. He shares the principles of stellar custo ...  Show more

On this month’s podcast, Andy talks with Horst Schulze, chairman and CEO of Capella Hotel Group, about what it means to create world-class service.

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In this episode, we'll hear the inspiring story of Brian Scudamore, the CEO of 1-800 GOT JUNK?, who faced a major business setback but was able to turn things around by embracing failure and focusing on his team. Through personal anecdotes and lessons learned from other successfu ...  Show more

Can a company have a soul? Oprah interviews the executive chairman of Starbucks Coffee Company, Howard Schultz, who shares his inspiring story of rising from the Brooklyn housing projects to becoming one of the most innovative business leaders of our time. Howard explains how com ...  Show more