Luxury retail is about ‘emotions, not transac...

Agentic AI can automate routine work and improve merchandising decisions at scale. What does it take to translate potential into performance?See www.mckinsey.com/privacy-policy for privacy information 

Union Square Hospitality Group’s Chip Wade and John Ragan share their perspectives on customer experience, restaurant technology, and the future of dining.See www.mckinsey.com/privacy-policy for privacy information 

Covid-19 has accelerated luxury’s shift online. Farfetch CEO Jose Neves talks about the company’s positioning in that transformation, how it’s created a high-end online customer experience and what brands need to know about e-commerce post-pandemic.<hr><p style='color:grey; font- ...  Show more

When Peter Mühlmann’s mum had some bad experiences making her first purchases online in 2007, he decided there must be a way to guide consumers to businesses they could trust. The result was Trustpilot. Hosted on Acast. See acast.com/privacy for more information. 

Elizabeth Preis has made a career out of shepherding the brands of some of the world’s most beloved retail and beauty brands – from Saks Fifth Avenue to J.Crew to Estee Lauder to her current role as CMO for Anthropologie.Hear more from Preis regarding her advice when jumping into ...  Show more

Costco's membership retention rate is the stuff of other retailers' dreams, nevermind the love they get on social media. With very little paid advertising, the company has managed to keep its spot as the third largest retailer in the U.S. We’re finding out how they do it with ...