Showing Up For Your Customers - Small Busines...

In our final episode of the season, firefighter turned entrepreneur Evan Van Auken tells us what inspired his unique DIY woodburning business, Scorch Marker, and how showcasing his journey gave birth to his other endeavor, Vanader, as well as netted him over a million followers o ...  Show more

From garages, to basements, to maybe just a vision board, every business has to start somewhere. It's important to have a "big picture" mindset so you're ready when that growth spurt finally comes. Austin Hankwitz and Jannese Torres give their own stories and advice on going from ...  Show more

When it comes to delighting customers (and making sure they remain customers), a little can go a long way!

Tiny gestures can have a huge impact on retention, churn, and word of mouth for your business. In this episode, we explore some of the best pound-for-pound investme ...

This is the thorn in the side of so many small business owners: how do you get customers to find you? A big business can grow quickly and easily because they have a budget to back up whatever they’re doing. But what about small businesses? There are several strategies you can ...

Are you confusing customer service with customer experience? Right now, you might be wondering, “Huh? What’s the difference?” Customer service is reactive; it’s all about handling problems as they arise. But an incredible customer experience is a thoughtfully designed journey thr ...  Show more

People don’t just buy products – they buy stories. So how do you tell yours in a way that sticks, connects, and builds loyalty? In this minisode of Small Business Bytes on This is Small Business, host Andrea Marquez explains how you can write a brand story that does more than jus ...  Show more