Managing yourself: Human factors

A conversation about the potential and limits of AI agents with the co-founder of Sierra, an agentic customer-service company. Bret Taylor, who is also the chairman of OpenAI, tells Andrew Palmer about the imperfections of the technology, the competition between model-makers and ...  Show more

On the cover of his latest book, Impromptu: Amplifying Our Humanity Through AI, Reid Hoffman credits GPT-4 as a co-author. The tech investor tells our Bartleby columnist Andrew Palmer that artificial-intelligence tools offer a solution to the “blank-page problem” and will soon be ...  Show more

Good bosses are rare. They don’t have to be. The skills of management can be learned.The Economist’s management columnist, Andrew Palmer, is here to help. The second season of Boss Class features leaders at some of the world’s best performing companies, from Levi’s to Novo Nordis ...  Show more

Who are the scammers? They're not who you think. To listen to the full series, subscribe to Economist Podcasts+.If you’re already a subscriber to The Economist, you have full access to all our shows as part of your subscription. For more information about how to access Economist ...  Show more

You wouldn’t fall for a scam—would you? A small town in Kansas is left reeling after one of its best and brightest gets sucked in.To listen to the full series, subscribe to Economist Podcasts+.If you’re already a subscriber to The Economist, you have full access to all our shows ...  Show more

As AI continues to integrate into our workplaces, how do we ensure we don’t lose what makes us human? Social psychologist Heidi Grant speaks with NiCE's CX Division president Barry Cooper about why the current era of AI is misunderstood and how working with this new technology — ...  Show more