Friction 101: How to make the right things ea...

A great coach can be a powerful ally when it comes to solving problems at work and in life—and the good news is, anyone can learn to become one. In this Toolkit segment, Anne is the one in the hot seat as Frances interviews her about her work as a coach and the key components of ...  Show more

The act of reflection at work has many names—debrief, post-mortem, after-action review—but no matter what you call it, it’s a wildly powerful tool for making teams better. But are you getting the most out of it? Robert Teschner (whose call sign in the Air Force was “Cujo”) is a f ...  Show more

Each Sunday, TED shares an episode of another podcast we think you'll love, handpicked for you… by us. This is an episode of Fixable, another podcast from the TED Audio Collective. Do you feel like you’re hitting a wall at work? This week, Anne and Frances are joined by Master Fi ...  Show more

Professors Bob Sutton and Huggy Rao visit Google to discuss their book "The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder." This book is a useful guide to eliminating the forces that make it harder, more complicated, or downright ...

Organizations too often subject their employees and customers to unnecessary friction that creates inefficiency and causes frustration. But, in some situations, friction can be a positive force, spurring more innovation and better decision-making. So how do you reduce the bad kin ...  Show more

Friction — that’s Professor Huggy Rao’s metaphor for the forces that hamper workplace efficiency. But as he says, some friction can be helpful — if you know how to use it.

In his book, <a href="https://www.fast ...