#663: Backstage Pass: My Customer Experience ...

The Real Reason More Offers Means Less Revenue 92% of the people I thought I was preparing for my signature offer never bought it. For years, I sold List Builders Society as the on-ramp into Digital Course Academy. Only 8% of them made it there. The program I'd built specifically ...  Show more

Why Earning More Hasn't Made You Feel Safer You've hit the income you used to dream about and money still keeps you up at night. Tori Dunlap has helped over 5 million women figure out why, and it has almost nothing to do with math. She's the founder of Her First $100K, host of th ...  Show more

Send us Fan MailSustainably scaling your business isn’t a solo act. It takes a team to pull it off. Now you’ve probably had some help in the marketing and sales aspect of your business. Or maybe you’ve hired help for the technological or administrative side of things. But are you ...  Show more

Running your high ticket coaching program does not only mean providing your clients with information, courses, and events to help them win. With more than 15 years of experience and after generating over a hundred million dollars in coaching, consulting, and digital course sales, ...  Show more

Send us Fan MailAre you confusing customer service with customer experience? Right now, you might be wondering, “Huh? What’s the difference?” Customer service is reactive; it’s all about handling problems as they arise. But an incredible customer experience is a thoughtfully desi ...  Show more

Send us Fan MailMost people aren’t talking about customer experience when they think they are. They’re talking about putting out fires, troubleshooting things, solving problems as they arise--all customer service-oriented stuff. While having good customer service is important, it ...  Show more