Getting Inside The Head Of Your Customers

A strong marketing campaign does not begin with a clever headline or a bigger media budget. It begins with a Big Idea that gets attention, creates interest, builds excitement, prompts action, and leaves a memory impact even when the prospect does not buy immediately. In this epis ...  Show more

Most business owners never think about what their company looks like through the eyes of a buyer - until it is too late. In this episode, Nick Loise sits down with Mike Lorence, a Marine veteran turned private equity expert, to pull back the curtain on exactly what PE firms look ...  Show more

We have all heard the old saying "the client is always right" and this is a great topic for a debate. If you're a client you expect to be treated well, if you're a sales person you might think otherwise. Customer service can be a bit problematic for sales people in general, but i ...  Show more

Are clients bringing you down? Dan and Alison answer your questions with the help of Diane Hessan, the founder and chair of the marketing technology agency C Space. They talk through what to do when you have a difficult client, your coworkers are hampering your ability to serve c ...  Show more

Send us Fan MailAre you confusing customer service with customer experience? Right now, you might be wondering, “Huh? What’s the difference?” Customer service is reactive; it’s all about handling problems as they arise. But an incredible customer experience is a thoughtfully desi ...  Show more

Send us Fan MailMost people aren’t talking about customer experience when they think they are. They’re talking about putting out fires, troubleshooting things, solving problems as they arise--all customer service-oriented stuff. While having good customer service is important, it ...  Show more