ESG Will Outlive Its Critics

ESG Will Outlive Its Critics

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Retailers Are Drowning in Data. Is AI a Life Preserver?

Nick Goad, BCG's global co-leader for retail merchandising, argues that retail's biggest problem isn't a lack of data, it's the gap between data and real customer understanding. He explains how AI and large language models are finally bridging that divide, making it possible to l ...  Show more

LLM or MD: Who Owns the Patient Journey?

Ben Keneally, BCG’s Asia Pacific health care services leader, explains why AI is now many patients’ first stop — often before they see a doctor. He argues that pairing AI with personal health records improves outcomes and equity, and that health leaders, not LLMs, must shape how ...  Show more

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