Merging Competitors: U.S. Airways and America...

For the last two years, HBR On Strategy has been a collection of the best conversations and case studies with the world’s top business and management experts, to help you unlock new ways of doing business. But the time has come for HBR On Strategy to hit pause on new episodes. We ...  Show more

The rapid pace of technological change is making a big impact on hiring. Some organizations are dynamically securing freelance workers through platform apps like Upwork and Freelancer. Other companies are investing heavily in work enabled by artificial intelligence. John Winsor a ...  Show more

Is it possible to keep your company’s culture intact and offer unbelievable customer service—even when your business is growing fast? Gary Kelly, CEO of Southwest Airlines, believes you can. Even though Southwest employs 50,000 and serve 118 million passengers per year, he and h ...  Show more

Airlines aren’t doing the hottest at the moment — just look at the headlines about Southwest’s latest spate of flight cancelations. According to Samuel Engel, senior vice president at the consultancy ICF, that’s been due to higher labor costs and a slowdown in highly-profitable b ...  Show more

Airlines aren’t doing the hottest at the moment — just look at the headlines about Southwest’s latest spate of flight cancelations. According to Samuel Engel, senior vice president at the consultancy ICF, that’s been due to higher labor costs and a slowdown in highly-profitable b ...  Show more

As deregulation dawns, Southwest Airlines’ founder and CEO are locked in a power struggle. In the middle is Herb Kelleher, Southwest’s corporate attorney. And after 18 months serving as a punching bag for the company’s top brass, he’s had enough.

But as Southwest deals w ...