38. User Interviews (feat. Steve Portigal, Re...

As AI-powered tools flood the market promising quick evaluations and audits, the conversation zeroes in on a critical issue: the reliability of these tools. In this episode, co-hosts Therese Fessenden and NN/G VP Kate Moran sit down with Jamie Holst and Christian Holst, the co-fo ...  Show more

The interest in “customer insights” is higher than ever, and more people are interested in both research insights and carrying out research on their own. But, who’s making sure research is done well? Therese sits down with Ned Dwyer, CEO and co-founder of Great Question, to talk ...  Show more

S02E18 (#328). Ten years have passed since the first edition of Steve’s legendary book Interviewing Users was released. We reflect back on how user research has evolved during the past decade, and how the importance of user research in order to understand people and their needs i ...  Show more

Tune in to the third episode of this captivating podcast series, where Andrew Oh, f ...

S02E09 (#319). A linkshow. James and Per discuss two articles that have caught their attention. The articles in this episode are about pragmatic discovery; delivering value to projects, and how UX Strategy should focus on, understand, and design, across all touchpoints for the us ...  Show more

In this episode, Bruno and Julio interview Nicolas Constantinesco, former McKinsey AP, who currently helps top European universities adapt their curricula with high-impact, practical problem-solving skills. These skills are the ones best leveraged to help in the students' ca ...  Show more