38. User Interviews (feat. Steve Portigal, Re...

AI has made building software easy. Deciding what to build is another story. When founders and product teams can vibe-code a working product in a weekend, where does design add value? In this episode, Therese Fessenden welcomes back design psychologist Thomas Watkins, founder of ...  Show more

If you've ever wrapped up a great research study, delivered the readout, and then watched the insights vanish into a folder no one opens again, this one's for you. Laura Klein talks with Jake Burghardt, author of Stop Wasting Research, about why a repository alone never gets rese ...  Show more

Artwork by Eli Jorgensen Steve Portigal challenges us to enjoy the silence when interviewing people. He teaches us the importance of rapport-building, and offers sage advice on how to do it. He shows us how sticking with an interview even when it’s not going well can sometimes br ...  Show more

S02E18 (#328). Ten years have passed since the first edition of Steve’s legendary book Interviewing Users was released. We reflect back on how user research has evolved during the past decade, and how the importance of user research in order to understand people and their needs i ...  Show more

Episode 63 Show Notes: How To Facilitate a User Research Study Part 2 is finally here! 📝👩🏾‍💻 Once you've started your research study, there are many steps to consider to ensure your research has valuable data. Some topics covered in this episode are: ➡️ How to properly prepar ...  Show more