Can you be sued for writing a bad review onli...

In the second of two episodes, Ed Butler tracks the whereabouts and connections of one of Europe's most wanted drug criminals. Despite denials from the President's family, law enforcement agencies say Jos Leijdekkers is enjoying privileged status in Sierra Leone. The country's Ju ...  Show more

Headspace started life as a mindfulness app. Now it's partnering with the US Navy and investing in artificial intelligence for mental health support.The company's CEO Tom Pickett speaks to us about therapy, the increasing role of technology, and tackling burnout at scale.If you'd ...  Show more

No matter what you do, your business will have a story. The question is: who’s writing it?

Getting a handle on your business’s online narrative is key to protecting your brand. Whether your business is brick-and-mortar or strictly digital, you have an online reputation t ...

How confident would you feel about complaining if a restaurant meal was not up to scratch? Restaurateurs in the UK, South Africa and the United States compare stories of the most outrageous complaints they’ve received, and how they were dealt with. They tell Ruth Alexander how in ...  Show more

All businesses rely on customers. So, why do some businesses bend over backwards to keep customers happy, and why do some of them appear not to care? What is the impact of poor customer service on a business and how much does it cost them to invest in improving their infrastructu ...  Show more

In this episode, Youngme, Mihir, and Felix try to make sense of online reviews, dish about their best/worst service experiences, and offer their thoughts on Spotify. Plus, their After Hours recommendations for the week. Hosted on Acast. See acast.com/privacy for more information.