385. Defeating Workplace Friction w/ Huggy Ra...

In this milestone 600th episode of The Brainy Business podcast, Melina Palmer is thrilled to welcome the esteemed Cass Sunstein, a leading figure in behavioral economics and author of the thought-provoking book, The Price of Happiness. Cass shares his extensive insights on how ou ...  Show more

In this episode of The Brainy Business podcast, Melina Palmer welcomes back Richard Chataway, author of The Behavior Business, to discuss the intersection of AI and human behavior, particularly in the context of call centers and customer interactions. With over 20 years of experi ...  Show more

Friction — that’s Professor Huggy Rao’s metaphor for the forces that hamper workplace efficiency. But as he says, some friction can be helpful — if you know how to use it.

In his book, <a href="https://www.fast ...

Do you feel like you’re hitting a wall at work? This week, Anne and Frances are joined by Master Fixers Bob Sutton and Huggy Rao. Bob and Huggy are professors at Stanford University and authors of “The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong ...  Show more

Organizations too often subject their employees and customers to unnecessary friction that creates inefficiency and causes frustration. But, in some situations, friction can be a positive force, spurring more innovation and better decision-making. So how do you reduce the bad kin ...  Show more