Your Bad Customer Service was No Accident!

With prediction market apps and sites like Polymarket, Kalshi and WagerWeb, you can literally bet on anything: Labubus, criminal case verdicts, Stephen Hawkings black hole theories, natural disasters. You can even bet on when a celebrity is going to die. But prediction markets ar ...  Show more

Credit Card Churners are people who repeatedly open and close credit card accounts to primarily earn sign-up bonuses like cash back, points, or travel miles. Is this type of hack strategy illegal? On this episode, Jason and Peter ask financial expert and senior advisor at Magneta ...  Show more

https://traffic.libsyn.com/secure/bizpod/BEP409-Quality-Control-2.mp3 Welcome back to Business English Pod for today’s lesson, the second in a two-part series on quality control. In this lesson, we’ll focus on quality control for customer service. For companies that sell products ...  Show more

Today’s Phone Tap victim has been having issues with his air fryer and after several attempts to reach customer service, we’re reaching out to him with the cutest couple from customer care!See omnystudio.com/listener for privacy information. 

Today’s Phone Tap victim has been having issues with his air fryer and after several attempts to reach customer service, we’re reaching out to him with the cutest couple from customer care!See omnystudio.com/listener for privacy information. 

Delivering exceptional customer service can feel taxing, especially when you're juggling multiple roles in your business. It's easy to think that "good enough" is sufficient, but the truth is, it's the small, thoughtful actions that leave the biggest impact on your customers. ...