2899: Xperience 2024: Genesys and a Future of...

What happens when marketing, psychology, and emerging tech converge around a single purpose, redefining the relationship between brands and consumers? In today’s episode, I’m joined by Jaime Schwarz, a creative force behind Brand Therapy, The TeamFlow Institute, and MRKD.art, who ...  Show more

What happens when individual AI agents begin working together as digital teams, and how much more can businesses achieve when automation moves beyond a single task? Recording live at IFS Unleashed 2026 in Orlando, Neil C. Hughes reconnects with Somya Kapoor, CEO and Co-founder of ...  Show more

Got something to say to this podcast? Send a voicemail, and you might hear yourself on the next episode!In this episode, we delve into Twilio's latest move to bolster its CustomerAI suite by integrating generative and predictive AI technologies. We discuss how these advancements ...  Show more

Vivek Kumar, Director Of CX Innovation & Strategy, Oracle Corporation, discusses the integration of generative AI into enterprise solutions, with a focus on its transformative impact on customer experience and CRM systems. He highlights Oracle's decade-long journey w ...

The capabilities of artificial intelligence are increasing at a breakneck speed. Companies must leverage generative AI to transform everyday customer and employee experiences. In this episode of Smart Talks with IBM, Jacob Goldstein sits down with Susan Emerson, Senior Vice Pr ...

<span data-preserver-spaces="true">Today's guest is Sreekanth Menon, Vice President and Global Leader of AI/ML Services at Genpact. Sreekanth joins Emerj CEO and Head of Research Daniel Faggella on today's show for a candid and productive conversation on what responsible AI pr ...