The evolution of customer care: AI and the Ge...

Global Business Services (GBS) is being redefined in the age of AI. Agentic technology is enabling GBS to move beyond traditional automation and expand as it becomes the operational backbone of AI transformation in many organizations. So what should organizations think about the ...  Show more

Supply chain leaders have invested heavily in technology over the last few decades and were among the earliest adopters of AI. Yet despite 90% of companies reporting AI use, only 7% have successfully scaled it. For many, supply chain execution remains manual, fragmented, and slow ...  Show more

Gen AI has rightly seized leaders’ attention. But is it also eclipsing lower-profile digital imperatives? On this episode of The McKinsey Podcast, McKinsey senior partners Rodney Zemmel and Kate Smaje, with global editorial director Lucia Rahilly, talk about ideas leaders risk ov ...  Show more

Active users of generative AI are high value and in demand—and in many cases, poised to quit. New research rev ...

Gen AI is evolving fast—but employee adoption is slow for most companies. On this episode of The McKinsey Podcast, we feature an episode of our technology podcast, At the Edge. Tech visionaries Navin Chaddha, managing partner at Mayfield Fund; Kiran Prasad, McKinsey senior advise ...  Show more

Generative AI: it’s powerful. It’s accessible. And it’s poised to change the way we work. On this episode of the McKinsey Talks Talent podcast, talent leaders Bryan Hancock and Bill Schaninger talk with McKinsey Technology Council chair Lareina Yee and global editorial director L ...  Show more