The evolution of customer care: AI and the Ge...

Today’s COOs are tasked with steering their organizations through geopolitical volatility, rapid advances in AI and increasingly complex global value chains. Through it all, a clear a North Star vision matters more than ever. But a vision that lives on a slide deck rarely transit ...  Show more

Advanced planning systems have evolved through major technological shifts, from legacy systems to enterprise platforms, and from on-premises software to SaaS. Now AI is ushering in the next transformation. As planning moves from fixed cycles toward continuous, AI-enabled decision ...  Show more

Gen AI has rightly seized leaders’ attention. But is it also eclipsing lower-profile digital imperatives? On this episode of The McKinsey Podcast, McKinsey senior partners Rodney Zemmel and Kate Smaje, with global editorial director Lucia Rahilly, talk about ideas leaders risk ov ...  Show more

Active users of generative AI are high value and in demand—and in many cases, poised to quit. New research rev ...

Gen AI is evolving fast—but employee adoption is slow for most companies. On this episode of The McKinsey Podcast, we feature an episode of our technology podcast, At the Edge. Tech visionaries Navin Chaddha, managing partner at Mayfield Fund; Kiran Prasad, McKinsey senior advise ...  Show more