The evolution of customer care: AI and the Ge...

Advanced planning systems have evolved through major technological shifts, from legacy systems to enterprise platforms, and from on-premises software to SaaS. Now AI is ushering in the next transformation. As planning moves from fixed cycles toward continuous, AI-enabled decision ...  Show more

Warranty and goodwill costs at automotive OEMs have climbed more than 40 percent in recent years, now representing as much as two to three percent of total sales for many manufacturers. With billions of dollars at stake each year, these costs have become a strategic priority. In ...  Show more

Gen AI has rightly seized leaders’ attention. But is it also eclipsing lower-profile digital imperatives? On this episode of The McKinsey Podcast, McKinsey senior partners Rodney Zemmel and Kate Smaje, with global editorial director Lucia Rahilly, talk about ideas leaders risk ov ...  Show more

Active users of generative AI are high value and in demand—and in many cases, poised to quit. New research rev ...

Gen AI is evolving fast—but employee adoption is slow for most companies. On this episode of The McKinsey Podcast, we feature an episode of our technology podcast, At the Edge. Tech visionaries Navin Chaddha, managing partner at Mayfield Fund; Kiran Prasad, McKinsey senior advise ...  Show more

Generative AI: it’s powerful. It’s accessible. And it’s poised to change the way we work. On this episode of the McKinsey Talks Talent podcast, talent leaders Bryan Hancock and Bill Schaninger talk with McKinsey Technology Council chair Lareina Yee and global editorial director L ...  Show more