How to fix the unfixable (w/ Malcolm Gladwell)

How to fix the unfixable (w/ Malcolm Gladwell...

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(Re-release) Unsolicited Advice: How to handle layoffs with care

When an organization lays people off, those who remain are often left scrambling to find their footing – and hold other people up – in an environment that no longer feels stable. In the wake of ongoing tech layoffs and the Trump administration’s efforts to reshape the public sect ...  Show more

How Zappos outperformed Amazon

What makes a company extraordinary? In this episode, Anne and Frances study Zappos, the online shoe retailer that shaped the early days of e-commerce and even outperformed Amazon by delighting everyone in its ecosystem, from customers to employees to suppliers. They discuss how t ...  Show more

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