2006: Achieving Top-Notch Customer Service Pt...

On today's episode, Dr. Bill Keith speaks during the April 2026 Mastermind about shifting from the clinical brain to the CEO brain and why practice owners must learn to zoom out, identify patterns, and build teams that can surface problems before they become costly. Drawing from ...  Show more

On today's episode, Dr. Mark Costes welcomes back Troy Eckard for a timely conversation on oil and gas, global energy uncertainty, and how current geopolitical tensions are reshaping investor strategy. Troy shares his perspective on the Middle East, the Strait of Hormuz, rising o ...  Show more

In this episode, Dr. Kyle Stanley and Dr. Martin Mendelson dive into the power of clear and consistent communication in dentistry. 🦷💬 They discuss common pitfalls of verbal communication, the importance of documentation, and practical strategies like checklists and patient educ ...  Show more

In this episode, Dr. Kyle Stanley and Dr. Martin Mendelson share career advice for dental professionals by exploring both clinical and non-clinical paths. Drawing on their diverse experiences in technology, speaking, coaching, and tech, they highlight strategies for clinical dent ...  Show more

Trust should be the plan before the treatment plan. It’s the foundation behind case acceptance, retention, and referrals — the things that actually grow your practice.

In this episode, we dive into strategies for building trust in the day-to-day, common mistakes new dent ...

The best leaders know that a person’s skillset and their willingness to learn are more important than the degree they have. Ginni Rometty, former Chair and CEO of IBM, understands this deeply. She spearheaded a company-wide shift to skills-based hiring and development during her ...  Show more