2006: Achieving Top-Notch Customer Service Pt...

On today's episode, Jake Conway breaks down the evolution every dental practice owner experiences—from clinician to owner-operator to true CEO. He explains why early success often creates a dangerous reliance on the owner's production and how that pressure can lead to burnout and ...  Show more

On today's episode, Dr. Mark Costes is joined by returning guest and longtime friend of the podcast, Dr. Matthew Standridge, live from the Voices of Dentistry conference. Dr. Standridge shares his incredible journey from owning multiple rural practices in Kansas to selling them a ...  Show more

In this episode, Dr. Kyle Stanley and Dr. Martin Mendelson dive into the power of clear and consistent communication in dentistry. 🦷💬 They discuss common pitfalls of verbal communication, the importance of documentation, and practical strategies like checklists and patient educ ...  Show more

In this episode, Dr. Kyle Stanley and Dr. Martin Mendelson share career advice for dental professionals by exploring both clinical and non-clinical paths. Drawing on their diverse experiences in technology, speaking, coaching, and tech, they highlight strategies for clinical dent ...  Show more

Trust should be the plan before the treatment plan. It’s the foundation behind case acceptance, retention, and referrals — the things that actually grow your practice.

In this episode, we dive into strategies for building trust in the day-to-day, common mistakes new dent ...

The best leaders know that a person’s skillset and their willingness to learn are more important than the degree they have. Ginni Rometty, former Chair and CEO of IBM, understands this deeply. She spearheaded a company-wide shift to skills-based hiring and development during her ...  Show more