211: How Customer Experience Impacts Sales W...

If you’re an accountant, CPA, bookkeeper, tax preparer, business owner, or other high-stress professional, there’s something I know for sure. Having spent over 20 years in accounting and owning my own business, I know we’re really good at getting things done. We meet deadlines, w ...  Show more

Many high-performing professionals experience feeling behind. You may be behind on your work, behind on your emails, behind on your projects, your goals, things at home, or even behind on taking care of yourself. Sometimes, you can even feel behind before the day has really start ...  Show more

Are you confusing customer service with customer experience? Right now, you might be wondering, “Huh? What’s the difference?” Customer service is reactive; it’s all about handling problems as they arise. But an incredible customer experience is a thoughtfully designed journey thr ...  Show more

The lifeblood of a small business is its customers. Going the extra mile to provide easy payment methods and clear communication can mean the difference between a couple of sales, and a couple hundred. Jannese and Austin discuss what they love to encounter as customers patroni ...

In this episode, Fiona shares an essential tip for building strong relationships. She provides actionable strategies to enhance your customer interactions and support your business growth. Tune in!

You'll Learn How To:

What do you think you need to gain in order for your business to change and grow? Too often entrepreneurs get hyped up to chase vanity metrics like huge numbers of Instagram followers or email subscribers. Ultimately though, gaining five or 10 new clients is all you need to have ...  Show more