Taking the Risk Out of Fair-Chance Hiring

Bryan Gauch, Leader of BCG’s Commercial Tech Topic, explains why CRM isn’t disappearing even as agentic AI reshapes how customers are served. He argues that CRM will keep serving as the data backbone while agents take over the interface. He also lays out the cost and resourcing q ...  Show more

Vlad Lukic, BCG’s global leader for tech and digital advantage, and Paul Goydan, global leader of BCG’s cost offer, explain why so many companies spend more on AI than they get back. What is the fix? They argue it isn’t simply cutting AI spend, but assigning clear ownership, cate ...  Show more

Many companies have made strides when it comes to prioritizing diversity, equity, and inclusion (DEI), but one group remains largely left out: people who have been involved in the criminal justice system. Social impact investor Nyra Jordan introduces us to "fair chance hiring" -- ...  Show more

The face-to-face interview can be life-changing. But it comes with risks attached, of bias on the part of the interviewer, or nerves on the part of the candidate. Lesley Curwen looks at the fast-changing process of getting hired in companies, big and small. Large companies are in ...  Show more

Former criminals are being employed to run part of the probation system in one of America’s deeply troubled, gang-ridden communities. It’s a bold new approach to crime prevention, and it seems to be working - young lives are being transformed and reconviction rates are dropping.P ...  Show more

In an era of acute talent shortages and employee departures, it’s important to be sure you’re hiring the right “somebody”, not just “some body”. In this episode of Honest HR, host Amber Clayton, Director of SHRM’s Knowledge Center, speaks with SHRM Knowledge Advisors Rosa Hardest ...  Show more