BEP 409 – Quality Control 2: Customer Service

https://traffic.libsyn.com/secure/bizpod/BEP115c-Charts-2.mp3 Welcome back to Business English Pod for today’s lesson on describing trends during a presentation in English. Every great presentation has two things: good content and skilled delivery. These aren’t separate features. ...  Show more

https://traffic.libsyn.com/secure/bizpod/BEN61-Data-Centers.mp3 In this Business English News lesson on data centers, we look at business English vocabulary related to energy supply and tech. AI seemed relatively uncontroversial when it was limited to simple functions in your too ...  Show more

Today’s episode is all about our frustration with customer service… which by anyone’s standards is getting worse and worse! You experience it every time you encounter a phone tree, interact with a chatbot, or deal with increasingly longer hold times. The truly shocking fact, the ...  Show more

In this episode, I share a personal story of dealing with bad customer service during a major project. From poor communication to feeling like ‘just a transaction,’ I dive into the frustrations of being a customer when service falls short. Have you ever experienced bad customer s ...  Show more

Learn how to handle customer complaints like a pro in this episode. Whether you work in customer service or just want to improve your communication skills, you’ll pick up practical tips and phrases to handle tough situations with confidence. Tune in for helpful advice on how to h ...  Show more

BECOME A FREE MEMBER OF THE PODCASTEver want to practice your listening skills with a real business conversation with a native speaker? Something that actually sounds like real life rather than a robot? Introducing the Real Business Conversation Series. A brand new format on Conf ...  Show more