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Consumers don’t trust AI advice. They turn to it anyway.

Shoppers are awash in product recommendations. But do they trust them? “We found significant skepticism around algorithm-driven channels like social media, and in particular generative AI, where the trust level is below 40 percent,” says Danielle Bozarth, global leader of McKinse ... Show more

. 21min 23sec

Earning and sustaining trust in the age of AI

As artificial intelligence reshapes what investors expect from their advisors, asset managers are being pressed to move faster without eroding the trust that took decades to build. On this episode of The McKinsey Podcast, McKinsey senior partner and North America chair Eric Kutch ... Show more

. 23min 2sec

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