Building Listening

Two leaders in a long-running feud both want the fighting to stop but cannot find their way to peace. Their coach gives them each homework to quiet the ill intent they ascribe to the other, allowing respect to emerge.It’s hard to stop fighting with a person who feels like sour mi ...  Show more

A highly effective leader finds herself in the middle of a terrible mess, not of her own making. When her coach marvels at her ability to stay calm amidst the chaos, she shares a lesson she learned from her dad.Tools and concepts in this episode:“People are doing their best” embo ...  Show more

In previous episodes of Doctor Informed, we've talked about the importance of speaking out, and how to do that better, but as you progress through your medical career, you will become the person to whom those with problems will turn. In this episode we will explore listening. A ...  Show more

As a communication expert, Alison Wood Brooks spends a lot of time talking about talking. But, as she says, listening is just as important.

“My course is called TALK,” says Wood Brooks, who is the O'Br ...

Acclaimed executive coach and leadership development specialist Carolyn Coughlin calls on more than a decade of experience to help you become a better listener. She goes in-depth on why the language we use with each other and with ourselves is so important, the three different ty ...  Show more

When was the last time you practiced your active listening skills? HBR contributing editor Amy Gallo says it is a skill you need to practice. In this episode, you’ll learn how you can use listening skills to make other people feel heard and understood. Specifically, you’ll learn ...  Show more