Building Listening

A highly effective leader finds herself in the middle of a terrible mess, not of her own making. When her coach marvels at her ability to stay calm amidst the chaos, she shares a lesson she learned from her dad.Tools and concepts in this episode:“People are doing their best” embo ...  Show more

A chief officer reflects on the burdens of senior leadership. While grateful for its privileges, he’s keenly aware his title can put up barriers between himself and others. Typical burdens of leadership:People put up barriers because of your power;You are a public figure and will ...  Show more

In previous episodes of Doctor Informed, we've talked about the importance of speaking out, and how to do that better, but as you progress through your medical career, you will become the person to whom those with problems will turn. In this episode we will explore listening. A ...  Show more

As a communication expert, Alison Wood Brooks spends a lot of time talking about talking. But, as she says, listening is just as important.

“My course is called TALK,” says Wood Brooks, who is the O'Br ...

Acclaimed executive coach and leadership development specialist Carolyn Coughlin calls on more than a decade of experience to help you become a better listener. She goes in-depth on why the language we use with each other and with ourselves is so important, the three different ty ...  Show more

When was the last time you practiced your active listening skills? HBR contributing editor Amy Gallo says it is a skill you need to practice. In this episode, you’ll learn how you can use listening skills to make other people feel heard and understood. Specifically, you’ll learn ...  Show more