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In this episode of Speaking to Influence, Dr. Laura Sicola interviews Aundrea Mitchell, president of Customer Contact Services. Aundrea shares her experiences of handling a major error, turning a crisis into trust. Hear how she faced the challenge head-on, communicated ...
Dr. Sarah Combs, CEO of University Area Community Development Corporation, shares her insights on the importance of active listening and recounts a personal experience where she failed to fully listen to a direct report, leading to a strained relationship. Dr. Combs also discu ...
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