How Great CSI Can Be So Easy | SDR #311

Does your Service Department really need more traffic—or are you paying to acquire customers your existing process will lose? In Service Drive Revolution #378, Chris "Bulldog" Collins, Hogi and Adam break down how dealerships and independent repair shops can increase repair-order ...  Show more

In this episode of Service Drive Revolution, Chris "Bulldog" Collins, Hogi, and Adam expose why traditional sales-heavy coaching fails, and prove why our proven approach defines the gold standard for Service Advisor Training. Discover why treating advisors like high-pressure reta ...  Show more

On this episode, Chris Zlocki, Global Head of Client Experience for Collier's Occupier Services, explores the changing landscape of commercial real estate in today’s world. Chris emphasizes the importance of being a proactive and consultative partner to clients, understanding the ...  Show more

My secret for creating a sustained, successful business? Customer support excellence! 11 years in business, thousands of customers served, and I think it’s safe to say I’ve learned a thing or two about how to make a customer's experience top-notch and unforgettable. Would you lik ...  Show more

In this season we explore the concept of Design Thinking, with hosts Professor Jonathan Deacon and Phil Harfield. In this episode we will be discussing how customers are motivated and digitally empowered to seek out ‘meaningful’ experiences with organisations. As well as explo ...

Building a business free of overwhelm with an efficient customer experience department. Today, I'm feeling grateful for running my business for the past 15 years! I've had the pleasure of building incredible teams along the way, including my customer experience department. I'm so ...  Show more