The Community Bank Advantage

The Community Bank Advantage

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Turning New Accounts Into Primary Relationships on Day 1

A newly opened account usually starts in third place. Here is how banks turn new customers into primary relationships in the first 90 days. The average checking customer now uses three banks (J.D. Power), so most new accounts land behind two institutions the customer already trus ...  Show more

What the Apple Store Can Teach Retail Bankers

Ron Johnson created the Apple Store and the Genius Bar. Here is what banks can learn from him about trust, branch design, and the future of human experience in banking. In this episode of Banking Transformed, Jim Marous talks with Apple Store creator Ron Johnson about his new boo ...  Show more

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