From the Archive: Rewire or Retire

Bryan Gauch, Leader of BCG’s Commercial Tech Topic, explains why CRM isn’t disappearing even as agentic AI reshapes how customers are served. He argues that CRM will keep serving as the data backbone while agents take over the interface. He also lays out the cost and resourcing q ...  Show more

Vlad Lukic, BCG’s global leader for tech and digital advantage, and Paul Goydan, global leader of BCG’s cost offer, explain why so many companies spend more on AI than they get back. What is the fix? They argue it isn’t simply cutting AI spend, but assigning clear ownership, cate ...  Show more

One in three workers globally will see their jobs disrupted by AI and tech advancements this decade — but there's a way to stay ahead of the curve. Skill-building strategist Sagar Goel shares practical examples from a partnership with the Singaporean government that helped thousa ...  Show more

One in three workers globally will see their jobs disrupted by AI and tech advancements this decade — but there's a way to stay ahead of the curve. Skill-building strategist Sagar Goel shares practical examples from a partnership with the Singaporean government that helped thousa ...  Show more

Will a coming generation of AI bots be able to generate and iterate ideas as well as or better than people? Will knowledge workers be replaced by machines? BCG’s Matthew Sinclair imagines a future where technology could replace writers, software engineers, and, yes, consultants–a ...  Show more

The rapid expansion of artificial intelligence technology is creating, destroying, and changing jobs. And Harvard Business School professor Raffaella Sadun has been studying how leading companies are training and reskilling employees for this new paradigm. She says many firms und ...  Show more