Why you should get good at being bad

What makes a company extraordinary? In this episode, Anne and Frances study Zappos, the online shoe retailer that shaped the early days of e-commerce and even outperformed Amazon by delighting everyone in its ecosystem, from customers to employees to suppliers. They discuss how t ...  Show more

In this Quick Fixes episode, Anne and Frances work to solve three callers’ tricky work problems in under 30 minutes. One listener struggles to collaborate with a difficult colleague, the next asks a follow-up question about a previous episode “How to get good at being bad,” and a ...  Show more

This is an episode of Fixable, another podcast from the TED Audio Collective. Sometimes the only way to win is by finding the courage to lose. This week on Fixable, Anne and Frances want you to “dare to be bad” in order to free up capacity to excel at more important things. They ...  Show more

Sometimes the only way to win is by finding the courage to lose. This week, Anne and Frances want you to “dare to be bad” in order to free up capacity to excel at more important things. They share insight on the power of strategic “no”s, the value of ruthless prioritization, and ...  Show more

Most leaders are blind to the biggest threat to their team’s success. In this episode, Anne Chow, former CEO of AT&T Business, reveals the hidden leadership myth that quietly undermines team performance and destroys trust. Drawing on decades of experience leading thousands, she e ...  Show more

In this week's podcast we move on to the final Agile Principle, number 12: "At regular intervals, the team reflects on how to become more effective, then tunes and adjusts its behaviour accordingly." The hard truth is that learning is horrible. It means coming face to face with y ...  Show more