How Starbucks’ CEO is revamping the brand

Shantanu Narayen announced this week that he will step down after nearly two decades as CEO of Adobe. In this conversation first published in early 2025, Narayen talked with host Reid Hoffman about how he led the transformation of Adobe’s creative tools like Photoshop to cloud-ba ...  Show more

Before taking on the role of FanDuel CEO, Amy Howe faced unprecedented uncertainty while leading Ticketmaster through a global pandemic. Howe talks with host Jeff Berman about navigating fierce competition, shifting regulations, and the rise of prediction markets. A sports bettin ...  Show more

In this week’s Omni Talk Retail Fast Five news roundup, sponsored by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, and Scratch Event DJs, Chris and Anne discussed:The appointment of Whole Foods CEO Jason Buechel to head up Amazon’s grocery strategy (Source)Whe ...  Show more

Last week in a major shakeup, Starbucks announced the appointment of Brian Niccol as its new chairman and CEO. Niccol, then CEO of Chipotle, will succeed Starbucks’s Laxman Narasimhan, who is stepping down immediately from the position he’s held for only 17 months. For a company ...  Show more

Starbucks is looking to sell a stake in its China business, Hershey has a new CEO and Meta hits the gas on AI. Jason Moser and Lou Whiteman discuss: - Starbucks' move to sell part of its China business. - Hershey hires a new CEO. - Meta moves for more talent and invests in eyewea ...  Show more

On today’s show we are talking about a service business that used to be on top of its segment in the market. 

The company we’re talking about is Starbucks.

So it’s no surprise to me that today Starbucks CEO Brian Niccol announced a major drop in both earnings and ...