Understanding AI's Expanding Role in Drug Dis...

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AI Use Cases, Deployment, and Measuring Real-World ROI - with Ylan Kazi of Blue Cross Blue Shield of North Dakota

Today's guest is Ylan Kazi, Chief Data and AI Officer at Blue Cross Blue Shield of North Dakota. With deep experience leading enterprise AI strategy in regulated healthcare, Ylan brings a grounded perspective on how organizations can innovate responsibly with emerging technology. ... Show more

. 19min 46sec

Operationalizing Customer Service at Scale with Outcome-Driven Agentic AI - with Craig Walker of Dialpad

Customer service leaders face rising pressure to resolve more interactions faster, while maintaining high-quality experiences — and many legacy systems and processes can't keep up. In this episode, Craig Walker, CEO of Dialpad, joins Daniel Faggella, Emerj CEO and Head of Researc ... Show more

. 35min 5sec

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