Digital Communication Done Right & Buy What Y...

“Your call is very important to us.” Companies say things like this all the time in an effort to sound customer-focused and trustworthy. But do phrases like that actually reassure people—or do they quietly create the opposite reaction? Source: Michael Maslansky author of The Lang ...  Afficher plus

Most credit cards have that little 3- or 4-digit security code you constantly get asked for when shopping online. It can feel like a nuisance—but that tiny number plays a surprisingly important role in reducing fraud in a very simple and effective way. https://www.chase.com/perso ...  Afficher plus

Charles Duhigg is a journalist, speaker, and author. Effective communication is the foundation of any strong relationship. While some excel at it naturally, others struggle to express themselves and often get misunderstood. So, what are the best tips to become a master communicat ...  Afficher plus

You talk all day. Here's how to do it better, according to a professor from Harvard Business School.

Alison Wood Brooks comes from the Harvard Business School, where she teaches a course called "<a href= "h ...

When most folks hear the word “sabbatical”, their mind probably goes to a professor with a tweed jacket, who has earned tenure at a prestigious university, who is going to use that time to write a book. Or maybe your values are more Judeo-Christian based and so you think of a per ...  Afficher plus

Is Virtual Communication Costing You Influence? Let’s be honest—no one ever taught us how to communicate in a virtual world. We all just sort of fell into Zoom calls, emails, DMs, and voice notes, hoping for the best. But in this episode, I finally sit down with someone who gets ...  Afficher plus