Hostile Client or Customer Calls: Diffusion & Resolution • BEP 124

Hostile Client or Customer Calls: Diffusion &...

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Building Confidence in High-Stakes Meetings • BEP 157

Rob recounts a tense boardroom pitch where Josh, a non-native English speaker, nearly loses the room after a small phrasing mistake, then recovers and earns executive trust by using rehearsed responses and a calmer delivery. The episode then offers a practical framework for build ...  Show more

Avoiding Corporate Speak to Sound Authentic • BEP 156

Explore how corporate buzzwords can make speakers sound stiff and less trustworthy in meetings, using coaching stories of Henry (a Brazilian sales manager pitching in Madrid) and Lila (a marketing director in Prague) who improved results by speaking more simply and directly. 00:0 ...  Show more

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