The Next Conversation Starts Here

The Next Conversation Starts Here

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Be More Direct in 3 Sentences

Most people say they want to be more direct, but when the moment comes, they start telling stories, overexplaining, or hoping the other person reads their mind. In this episode, I break down what being direct actually sounds like and why customer service conversations are one of ...  Show more

Weak Boundaries Sound Like This

If you struggle to say no, you might not have a boundary problem—you might have an overexplaining problem. In this episode, I break down why giving too many reasons weakens your boundaries, turns your no into a negotiation, and makes it easier for people to push past your limits. ...  Show more

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