Power of Influence

In this fan favorite episode, Heather Nottingham and Alex Nottingham JD MBA discuss how lack of onboarding, weak phone skills, and transactional service cost practices patients and revenue—and why strong systems, customer service, and value-based calls change everything.Resources ...  Show more

Robyn Reis, Director of All-Star’s Hiring Service, and Alex Nottingham JD MBA explore how AI supports hiring, onboarding, and retention while human intelligence, EQ, and relationships remain essential for better teams and smarter decisions.Resources:All-Star’s Hiring ServiceDenta ...  Show more

On today's episode, we have this two-part episode from the Dental Success Network's Lady Leaders series, titled "Achieving Top-Notch Customer Service," Ashlee Hirschfeld and Summer Kassmel dive deep into the strategies for achieving top-notch customer service within dental pra ...

Many patients avoid hearing aids due to the stigma of aging, so audiologists must promote their acceptance and leverage technology to drive innovation and improve patient care. Guy Kawasaki lost his hearing to Meniere’s disease and underwent a cochlear implant, which transformed ...  Show more

On today's 1st of 2-part episode, we have a special guest, Kay Lange, the President of the Dental Success Companies. As Kay enters her eighth year with the company, Mark reflects on her journey from a personal assistant to her current role. Kay shares her unique story of joini ...

Welcome to Strategy Skills episode 520, an interview with the author of TALK: The Science of Conversation and the Art of Being Ourselves, Alison Wood Brooks.

In this episode, Alison shares how her experiences at Harvard sh ...