Why Your Frontline Employee Turnover Is High

We all know the stereotypes of leaders who use charisma, manipulation, domineering behavior, or their status in the hierarchy to exert control. But there is another type of leader whose power isn’t necessarily related to their position on the org chart. Chris Lipp has spent years ...  Show more

Shake Shack started in 2001 as a hot dog cart in New York City’s Madison Square Park. It’s now a global fast-casual restaurant chain renowned for both quality and hospitality. In 2024, following a rapid rollout of digital tools like kiosks and mobile ordering, Chief Growth Office ...  Show more

Unwelcome employee turnover can create big problems for managers, teams, and organizations, so it's important to understand the real drivers of attrition. New research from Ethan Bernstein, associate professor at Harvard Business School, and Michael Horn, cofounder of the Clayton ...  Show more

Do managers really matter? Spoiler alert: Yes, they do! In this episode of Leadership Launchpad, we delve into the powerful findings from Google’s extensive Project Oxygen study, which demonstrates just how crucial effective managers are. I’m Matt Gjertsen, a former Air Force ins ...  Show more

Many companies, especially in the tech world, have come to embrace the idea of growth at all costs. But according to research from Gary Pisano, professor at Harvard Business School, most firms fail to consistently increase revenues and profits over the long term, adjusting for in ...  Show more

It’s a holy grail for many businesses—the search for sustainable competitive advantage. But Chris Zook points out that it’s elusive for most companies. He notes that less than one in 10 companies even achieve a modest level of sustained and profitable growth over a 10-year period ...  Show more