Driving Multi-Modal Retail and Healthcare CX - with Brett Kiley of CVS Health

Driving Multi-Modal Retail and Healthcare CX ...

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Why AI in Document-Heavy Workflows Fails Without the Right Foundation - with Sumedh Chaudhary of IBM

Enterprise AI initiatives consistently break down in document-heavy environments, not because the underlying models are inadequate, but because fragmented data silos, page-break context loss, and uncoordinated extraction tools erode the semantic layer AI needs to reason accuratel ...  Show more

AI-Empowered Customer Service, From Hype to Scalable Operations - with Shri Nandan of Comcast

Significant enterprise investment in AI-driven customer service is producing inconsistent outcomes — and the gap between deployment ambition and measurable business value remains striking. In this episode, Shri Nandan, VP of AI Products and Experiences at Comcast, examines why or ...  Show more

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