How airline fees turned baggage into billions

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Headspace started life as a mindfulness app. Now it's partnering with the US Navy and investing in artificial intelligence for mental health support.The company's CEO Tom Pickett speaks to us about therapy, the increasing role of technology, and tackling burnout at scale.If you'd ...  Show more

Baggage fees have become part and parcel of international travel, with charges taking off in recent years. Globally, passengers spent $150 billion USD last year on added ‘extras’ such as seat selection and baggage fees - that’s 25% more than they spent in 2023. There’s also a gro ...  Show more

Most travelers want the cheapest flight they can find. Airlines, meanwhile, need to manage volatile fuel costs, a pricey workforce, and complex logistics. So how do they make money — and how did America’s grubbiest airport suddenly turn into a palace? (Part 3 of “<a href="http ...

If ever there was a place where every person inside was guaranteed to already have luggage, it would be inside an airport. And yet ... the airport luggage stores persist. Who is going to these places? To answer, we will of course, unpack the story of the entire airport -- how the ...  Show more

Frequent flyer programs began as a way for airlines to build loyalty and fill empty seats. They’ve since morphed into a complex financial ecosystem that’s drawn the ire of even the most savvy consumers and the scrutiny of the US Department of Transportation.   Bloomberg’s global ...  Show more