How airline fees turned baggage into billions

As the world faces another energy crisis, what can past shocks teach us? We look back at earlier oil crises to understand how conflict has disrupted global supply - and what that means for markets today. We hear from a former boss of one of the world’s biggest oil companies, BP, ...  Show more

If you’re living thousands of miles from home, how do you keep in touch, especially when your loved ones don’t have reliable internet? There’s a growing market across Africa and beyond for apps helping to cut the costs of international calls to older phones. And some operators ha ...  Show more

Baggage fees have become part and parcel of international travel, with charges taking off in recent years. Globally, passengers spent $150 billion USD last year on added ‘extras’ such as seat selection and baggage fees - that’s 25% more than they spent in 2023. There’s also a gro ...  Show more

If ever there was a place where every person inside was guaranteed to already have luggage, it would be inside an airport. And yet ... the airport luggage stores persist. Who is going to these places? To answer, we will of course, unpack the story of the entire airport -- how the ...  Show more

Southwest Airlines built one of the strongest brands in the world by doing one thing better than almost anyone: clear, clever messaging that made customers feel like family. "Bags fly free" was more than a tagline. It was a promise that set them apart from every other airline. ...

<span class= "yt-core-attributed-string--link-inherit-color"><span style= "color: #131313; border: none windowtext 1.0pt; mso-border-alt: none windowtext 0in; padding: 0in;"> Experiences and insights from operating her successful Travel Consulting small busin ...