How Fashion Brands Build Community in 2025

How Fashion Brands Build Community in 2025

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Who’s to Blame for Bad Customer Service?

A $15,000 mechanical bird named Molly has become an unlikely flashpoint for retail. After pop star Kelly Clarkson accused Brooklyn boutique Art of Play of treating her “like Julia Roberts’ character” in Pretty Woman, the dispute ignited a much bigger debate about customer service ...  Show more

The Verdict on Luxury Fashion’s Designer Reset

Fashion's biggest wave of creative-director musical chairs is now a year or so in, and the early read is starting to emerge. Over a dozen major houses have brought in new leadership, and while the broader luxury market is still sluggish, the areas designers can actually move — pr ...  Show more

Recommended Episodes

How Fashion Brands Build Community in 2025
The Business of Fashion Podcast

As inflation bites and politics polarise, the fashion industry in 2025 is facing unprecedented pressure to hold onto its customers. Brands are looking to community as a deeper and more emotional form of engagement. But building true community takes more than buzzwords. In this ep ...  Show more

The Evolving Art of Brand Collaborations
The Business of Fashion Podcast

Brand collaborations were once rare, highly anticipated events that generated significant buzz. But as they have become more frequent, the challenge lies in creating partnerships that genuinely resonate with consumers and cut through the noise.


This week, executive e ...

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How Skims and On Create Cultural Relevance
The Business of Fashion Podcast

Many fashion brands are realising that operating across multiple cultural sectors is a business necessity. In our social feeds, fashion competes with music, film, and sports for our attention.


Learning how to tap into other cultural sectors is something that many fas ...

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Benoit Pagotto: Fashion Brands Are Getting Community Building Wrong
The Business of Fashion Podcast

At the BoF Professional Summit, RTFKT’s co-founder explained why he agreed to sell to Nike in 2021, and unpacked how brands can leverage web3 and associated technologies to grow  their communities.

“A lot of brands are getting it wrong — they need to stop thinking about ...

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