What Leaders Get Wrong About Listening

Knowing how to get people to listen to you is an important part of leadership. But HBR contributing editor and workplace conflict expert Amy Gallo says being heard isn't about how loud you say something. It's about saying the right thing at the right time—in other words, it’s abo ...  Show more

Leaders are responsible for making decisions. In order to make good decisions, good information is necessary; and you get that information by stopping and listening to the people around you. In this episode from 2013, I discuss how you can create systems that incorporate liste ...

We often think we are better listeners than we really are. We all need to work on being better listeners. This idea originated in the book, "<span class="s1">Listen!: The Art of Effective Communication Kindle Edition" b</span>y Dale Carnegie & Associates.

A vice-president gets kudos for likability but knocks for her inability to listen. With her coach, she talks about listening repeatedly. This episode features one of those conversations. The 3 listening mindsets:Listen to learnFeelings are naturalStay separateDownload the free mu ...  Show more