How to De-Escalate a Shouting Match

Most people say they want to be more direct, but when the moment comes, they start telling stories, overexplaining, or hoping the other person reads their mind. In this episode, I break down what being direct actually sounds like and why customer service conversations are one of ...  Show more

If you struggle to say no, you might not have a boundary problem—you might have an overexplaining problem. In this episode, I break down why giving too many reasons weakens your boundaries, turns your no into a negotiation, and makes it easier for people to push past your limits. ...  Show more

In this quick tip episode, I'm tackling something that holds many speakers back —decision-making. Whether you're using speaking to market your business, win clients, or land paid gigs, hesitation can cost you big time. Every day you wait, someone else is taking the stage. In this ...  Show more

How can you be assertive on-the-spot? Being assertive when you need to and on-the-spot can be challenging, especially if you’re coming from a more passive style of communication.It can be really difficult to think of how to respond assertively to a negative comment, in the moment ...  Show more

Connect with EileenCoaches, Consultants & Service Providers! Want to increase your sales closing rate to 70%+ even to cold contacts while still feeling 100% authentic? Now imagine what that will do to your bottom line! This podcast is hosted by Eileen Wilder, who has coached hund ...  Show more

Connect with EileenCoaches, Consultants & Service Providers! Want to increase your sales closing rate to 70%+ even to cold contacts while still feeling 100% authentic? Now imagine what that will do to your bottom line! This podcast is hosted by Eileen Wilder, who has coached hund ...  Show more