Customer service: The rise of the doom loop

Customer service: The rise of the doom loop

Up next

Robots and reality

Are we entering an era when robots will finally liberate people, and particularly women, from the drudgery of housework? There is certainly a buzz around domestic robots right now and every month seems to bring us a new autonomous machine that can fold your clothes or stack your ...  Show more

Weddings: Romance and ritual

One of the first recorded examples of a marriage ceremony is dated more than 4000 years ago in Mesopotamia. And it seems that through the ages, weddings have never lost their appeal. The global wedding industry is today worth billions of dollars, and it is one that keeps on growi ...  Show more

Recommended Episodes

Technology and artificial intelligence
The History Hour

We start with the world's first general purpose electronic computer, the ENIAC, built in 1946 by a team of female mathematicians including Kathleen Kay McNulty. We speak to Gini Mauchly Calcerano, daughter of Kathleen Kay McNulty, who developed ENIAC.

Then we hear about ...

  Show more

Land Cinema
The Essay

If cinema is often associated with Hollywood or the European New Wave, since the 1970s activist-filmmakers around the world have been involving local people in telling their own stories. Co-creating films about land rights, food security, and pollution, these filmmakers pioneered ...  Show more

Living stories: art, space and memory
Our World, Connected

What does it mean to tell stories through the spaces we live in? And how can architecture be a source of memory and repair?In this bonus episode of Our World, Connected, host Christine Wilson revisits a powerful conversation with Kabage Karanja, architect, researcher, and co-foun ...  Show more

Ancient India and China: from golden to silk roads
Start the Week

The best-selling historian William Dalrymple presents India as the great superpower of ancient times in The Golden Road: How Ancient India Transformed the World. He argues that for more than a millennium India art, religions, technology, astronomy, music and mathematics spread fa ...  Show more