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Unsolicited Advice: How Southwest Airlines lost its way

Southwest has long been a beloved, low-cost airline with free checked bags, minimal fees, and one class of seating that made flying feel simple and fair. But recent reversals of those policies, in favor of the bottom line, have left both customers and employees feeling betrayed. ... Show more

. 34min 18sec

4 steps you can do to build a better job (w/ Zeynep Ton)

When it comes to many jobs—think food service and frontline retail—conditions can be miserable and demoralizing. But it doesn’t have to be that way. In this episode, Anne and Frances call in MIT professor Zeynep Ton, author of The Good Job Strategy and founder of The Good Jobs In ... Show more

. 32min 44sec

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The trick to powerful public speaking | Lawrence Bernstein

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Why do so many of us get nervous when public speaking? Communication expert Lawrence Bernstein says the key to dealing with the pressure is as simple as having a casual chat. He introduces the "coffee shop test" as a way to help you overcome nerves, connect with your audience and ... Show more

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