Winning the Rest of the 20s

Bryan Gauch, Leader of BCG’s Commercial Tech Topic, explains why CRM isn’t disappearing even as agentic AI reshapes how customers are served. He argues that CRM will keep serving as the data backbone while agents take over the interface. He also lays out the cost and resourcing q ...  Show more

Vlad Lukic, BCG’s global leader for tech and digital advantage, and Paul Goydan, global leader of BCG’s cost offer, explain why so many companies spend more on AI than they get back. What is the fix? They argue it isn’t simply cutting AI spend, but assigning clear ownership, cate ...  Show more

CEOs are confronting double the number of critical issues today compared with ten years ago. On this episode of The McKinsey Podcast, McKinsey Senior Partners Daniel Pacthod and Kurt Strovink, along with McKinsey Senior Advisor Wyman Howard, join McKinsey Editorial Director Rober ...  Show more

Rahul Guha, BCG alumnus and Managing Director and Chief Executive Officer, Thyrocare Technologies Ltd, shares the importance of mentoring and building trust as crucial factors for organizations to succeed today. He states that both key leadership lessons were picked up from his d ...  Show more

Peering into the future, BCG’s Judith Wallenstein paints a picture of organizational leadership upended by AI, global volatility, and blurring boundaries between companies that work together. She muses that the chief executive officer role may morph into a chief ecosystem orchest ...  Show more

What would you have done differently if you had anticipated the likelihood of a global pandemic or the explosion of generative AI? Spend time with BCG’s editor in chief, our conversational AI agent GENE, and BCG experts as they focus on what could lie ahead for our world—and how ...  Show more